DionneK G

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Verified Reviewer
| map-marker Detroit, Michigan

Poor customer servise

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Store is a catastrophe in waiting. It location is in a predominantly black neighbor hood, has one entry/exit door, mass shooting and other disturbances will turn that place into a killing floor.
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User's recommendation: Be alert, be wary

Anonymous

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Verified Buyer
| map-marker Sterling Heights, Michigan

Terrible quality

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Meijer - Terrible quality
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Meijer - Terrible quality - Image 3
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We recently purchased their chicken thighs. There was so much skin tucked underneath that there is absolutely no way it is all part of the thigh. The extra skin weighed 1.282 lbs. Some of it was real thick. Some pieces didn't even resemble a thigh. Prices are high, quality is bad, I can't afford to throw most of our purchase in the trash. Feeling ripped off and cheated right now. Also requiring people to buy 2 or more to get the sale price is totally wrong. Consumers keep you in business, why are you screwing everyone?
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jackie i Rwd

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Verified Reviewer

Complaint

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Meijer - Complaint
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I bought a 16oz bag of cheddar cheese. I got it home and noticed it had mold growing in it. The sale-by date is June of 2024
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Loss:
$4

Preferred solution: Full refund

Resolved
Sherri W Hro
map-marker Detroit, Michigan

Resolved: Bad stop by Loss Prevention

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Meijer - Bad stop by Loss Prevention
Meijer - Bad stop by Loss Prevention - Image 2
2 LP Agents accused my daughter of shoplifting, chased her out of the store and put their hands on her by gabbing her by the arm and wrists, leaving bruising and marks on her body . NO ONE from Meijer will talk to me about the incident. Lawyering up tomorrow .
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Preferred solution: A settlement and an apology

User's recommendation: Do not shophere

3 comments
Guest

Why did she run if she did not do anything?

Guest

"settlement I hope your daughter is a better woman than you are. You're trying to cash in on an incident that may not have been too far off the mark. Please encourage your daughter to NOT rep ro duce if this is the best your family can create.

Denetra Eyn
reply icon Replying to comment of Guest-2421962

I agree, it is almost like she is glad this happened to her daughter so she can cash in. I bet if she could get more money she would want her daughter to suffer badly. Maybe she was hoping they broke her daughter's bones or paralyzed her to get more money.

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raymond b Ese

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Verified Reviewer
| map-marker Lincoln, Michigan

Mislabeled meat expiration

Meijer - Mislabeled meat expiration

Purchased a ham on Nov 27th. Label applied to ham by Meijer meat dept stated best by Jan 27th.

When ready to eat ham on Dec 25th, noticed that manufacturer had factory stamped best by Dec 17th. Okay so Ill take it back to store and explain. NO. It was my fault I hadnt eaten ham right after purchase.

Because they mislabeled it, I couldnt return it. Unbelievable that customer no-service desk stated after I drove 30miles from home to nearest Meijer that I had to drive additional 40 miles one way because it wasnt their store that mislabeled it. After 20 minutes and insistence on acting store manager correct it the refund was successfully issued. This should be a non issue situation but had to argue thru 3 levels of employees and 60 mile round trip, 20 minutes at no-service desk,and being told it was my fault for their mislabeling of meat.

I have 5 Walmart and 4 Kroger stores closer than nearest Meijer.

Why I drive past them? Starting to really ask that question!

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Loss:
$50

Preferred solution: Complete retraining of staff at Marysville Ohio to represent what service involves. Apology form letter unneeded and only patronizing. Have worked 30 years in retail management and realize how situation should have been handled

User's recommendation: BUYER BEWARE OF EXPIRED MEAT

Danny K Jnf

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Verified Reviewer
| map-marker Scio, Michigan

Manager has a problem with me

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Hello to whom it may concern, I was at the self checkout when I was ringing my stuff up I heard the lady talk about my bags in the car I told her she could check my bottle bag of cans and she can check my backpack that I had nothing and was not stealing she then asked if I rang up my shoes yet, I said no. When I was finishing up the lady helped me ring up my box of shoes and put them in my cart the manager then came back over and asked about the box of shoes.

She then checked them she then looked at my shoes on my feet and told me that I was stealing that my shoes belong to meijer's, and was told that I had to take off my shoes and give them to her. I told her I walked in with these shoes on, and my pink and gray Nike Air (which Meijer's don't even sell) don't belong to the store. I told her that I needed to catch the bus to get back home and she wanted to check the bottom of my shoes. I let her check the bottom of my shoes and my shoes are clean on the bottom..

It was also a rainy night and my shoes look brand new which they are but they are not of Myers brand. She told me that I had to take off my shoes and give them to her. I refuse to and then she told me that I had to leave her store in 2 minutes or she was calling the cops and not to come back and then I could not finish paying for any of my stuff. I was late for the bus so I just left very upset I also noticed I had cut my finger while I was checking out.

Must have been on some kind of piece of plastic or something from the cart. I then got to the bus and made it and wrap my finger up but could not understand why the lady had a problem with me. I had brought my bottles back to the bottle return a little late, but the bottle guy still took my bottles and wrote me a slip, the same lady who told me I had to take my shoes off. She has a strong accent and is the manager of the U-scan lanes at night time.

I don't know her name but she had a problem with me from the time I walked in. I've also had problems with this lady before as she was talking about her personal business of infection that her husband had and was discussing it very vividly to the other employee to where I could hear. She excused herself at that time but still had a problem with me. The same lady has been harassing me is the one who wanted me to take off my shoes even though I told her she could check the cameras that I walked in with these shoes on, and I'm not taking my shoes off for her.

She told me I'm not allowed back inside Meijer's, but I have done nothing wrong. This is the same lady I made a complaint about who told me to leave my stuff up front inside my cooler that got stolen the day I arrived in Ann Arbor and they did nothing about it. They didn't even contact me back or even look over the cameras about who stole my cooler out of the cart, when it sat right up front atp the Customer service desk. I can't shop at the store now because the lady who wanted my shoes told me I was stealing.I don't know who to contact about this or if I'm allowed back in the store at all, but I know the lady works nights and she does have a problem.

If someone can please contact me back my number is (734)-602-**** or (517)-539-**** email address brittanydiamond82@***.com. If somebody could please give me a call back as to what to do about this lady who was racial profiling me, and assumed that I was stealing when I wasn't..I had $250 to pay for my stuff. Still this lady wanted to harass me from the very start as she walked over two to three times to accuse me. This lady has an accent the black short hair always wears black and works mostly nights at Meijer's in Ann arbor Michigan the one on Jackson road.

Thank you and I need feedback on what to do. It would be very helpful.

Thank you. Danny and Brittany Kuiper.

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Loss:
$97
Pros:
  • Lot of assorted items
Cons:
  • Employees not empowered to fix minor issues

Preferred solution: Apology

User's recommendation: Find another store

Charles H Sqg

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Verified Reviewer

Product

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I have been a loyal meijer customer for quite a few decades but now im debating on whether or not to find somewhere else to do my shopping. It seems like this company keeps getting rid of different products and filling the gap with useless items.

I have watched your fishing and hunting section dwindle down to almost nothing, the same with the automotive section as well. Ive seen your hardware section pretty much completely disappear over the years as well. But today I broke my wrist watch moving some furniture around for my mom (who actually retired from your adrian michigan store). I went to your store just to find out that you do not carry watches anymore!

I remember back in the late 70's, my mom bought me my first watch from meijer, but not any more. It also seems like every week when I do my shopping that I have to literally hunt down any products that I might need because items have been relocated either to another section in the same shelf or moved to another area all together. I'm sorry but i usually go hunting out in the woods, not the store.

I always believed that meijer was a department store, but not anymore. Please stop moving stuff around and for the love of God please stop eliminating items

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Preferred solution: Stop moving items around and stop eliminating items

1 comment
Guest

" I remember back in the late 70's' That explains it...You're OLD and still think that the people of today want to buy the junk you used to think was cool. Here it is Chuck, the little business that you and other other old coots provide means nothing compared to the business the younger more mobile people give.

Stores are moving forward and leaving you behind. Instead of whining and pining for the old days, move on and find somewhere else to shop.

Josh Y Mwu

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Verified Buyer
|

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Verified Reviewer
| map-marker New Albany, Ohio

I've called every number suggested and followed the guidelines written for lost or stolen cards.

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Meijer - I've called every number suggested and followed the guidelines written for lost or...
Meijer - I've called every number suggested and followed the guidelines written for lost... - Image 2
Meijer - I've called every number suggested and followed the guidelines written for lost... - Image 3
I've spoken to about every possible number available today and achievers says only meijer can restore the card because it was a meijer gift card purchased through the app.
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User's recommendation: Buy electronic gift cards only

Resolved
Laura H Kuo

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Verified Reviewer
| map-marker Taylor, Michigan

Resolved: Complimenta staff member at Meijer's in Lincoln park mich

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Updated by user Jan 22, 2024

Awesome guy Drake Thanks again.

Original review Jan 22, 2024
I'm surprised it didn't show up but I am calling or writing to compliment Drake he was absolutely wonderful last night My sister and I were there and he was so funny and so kind and he was very nice even though we were the last people there and we were kind of a handful Thank you Drake for being such an awesome person Thank you Laura Hooper and Tiffany Metesh
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Pros:
  • All pros

Preferred solution: Awesome hard workers thank you for your service

User's recommendation: Go to Taylor Meijers awesome people

Pat K Cjt

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Verified Reviewer

I just called with a suggestion.

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The person I spoke with listened attentively, repeated my suggestion for accuracy in passing it on and assured me that it would be forwarded to the appropriate personnel.
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Preferred solution: this was just a suggestion

Renea F Zqy

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Verified Reviewer

Your DELIVERY SUCKS!!!!

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Original review Feb 14, 2024
OVER 8 DIFFERENT DELIVERIES SHIPT IS CRAP THEY KEPT CHANGING MY DELIVERY TIMES AND THEN YOU FINALLY HAD A DRIVER DELIVERED MY GROCERIES MOST OF MY ITEMS WERE OUT OF STOCK.. SHAME ON YOU..SHIPT YOU PIECE OF SHIPT, MISLEADING A CUSTOMER... SAYING YOU WILL HAVE DRIVERS THAT WILL DELIVER. AND THEY DON'T!!! HOW Pathetic!!!I
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Preferred solution: Apology

User's recommendation: I wouldn't do delivery SHIPT SUCKS.

Athena Q

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Verified Reviewer
| map-marker Saint Charles, Illinois

Horrible experience recent thanksgiving

Shopping here has been absolutely been awesome. But one thing I will warn those coming to shop here, some of the ladies who work front end and customer service, are complete snobs, absolute liars, and act like they hate their jobs.

It all started on Thanksgiving morning.

My partner and I went to self checkout. Normally the workers in self check out will scan large or heavy things for you, well I had a TV to buy and wave this lady who looked like she was in her 40s with a short haircut over to scan the TV. She scans the TV and says "Uhm, just so you know you can't pay for TV's here, but I guess it's okay I'll allow it this time." My partner and I looked at each other in disgust with her attitude, but just continue to ring out.

A few hours later I noticed I was missing a Fire stick for the TV. I go to customer service to ask if it was found at checkout.

They go to the same lady who scanned the TV for us and asked if she found the fire stick, and she says, "Um I saw her put it in her bag" when it's obviously missing from my bag, and I knew she wasn't even paying attention because I saw her. Her comment made it seem like I was trying to get an extra fire stick out of it when I am not even like that. The lady helping me (who looked a little older) in customer service brings me back to the counter to play on her computer. Then looks at me saying "um do you mind stepping to the side?

There's a customer behind you." This honestly made me feel like my problem was not important. Then someone behind the counter said "OH is this yours?" And was holding the fire stick. I said YES!!! She said, "it was found laying by one of the self service registers".

The only kind worker in self check out is the man with long hair with a vest and a cowboy hat.

I absolutely adore his kindness and service! This happened at the Saint Charles location.

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Pros:
  • Male worker in self check out with the long hair
  • Great selection
Cons:
  • Ladies working self check out are snobby liars

Preferred solution: Apology

User's recommendation: Be careful of the ladies working self checkout

Anonymous
map-marker Grand Rapids, Michigan

Lacks customer service

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Went in for specific items. Was able to get soad items. During checkout, no hello or eff you from the cashier. Instead of speaking to me she spoke to her bagger. Upon leaving the store, the security alarm goes off due to the cashier not removing a security device on the shoes. An elderly lady (felt sorry for her) soad she needed to see what the problem was. I told her it's the shoes. She had to go through every bag to determine it was the shoes. Clearly Meijer lacks training and some kind of acceptable customer service.
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User's recommendation: Stop being nice to others who care less about their jobs.

Dawn W Rwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Scanning driver's license

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Tried to buy cough medicine tonight cashier said i need to see my id I promptly removed my license from my wallet to show it to her regardless of the fact that I look all of my 67 years of age then she tried to take my drivers license out of my hand and says she needs to scan it. I informed her she has all my information from my mperks card she already scanned and she is not touching my license.

The only personal you have to surrender your drivers license to is the police and secretary of state. Needless to say I left the cough medicine there went to Walmart got it cheaper and for free on medicare. I stopped going to Belleville meijer because there personnel was so incompetent and now this was at Canton you can be assured I've had enough of your company stupid policies and I shall not shop your stores again your prices are outrageous and I can buy all my products at cheaper prices and with no ridiculous hassle. Whom ever is in charge of starting these ridiculous practices never goes shopping for themselves.

Tell me if I get a pickup order are they going to scan my license in the parking lot. You have all my information from Mperks get some common sense no one is scanning my drivers license and putting more of my information out into the world to be stolen. Check my mperks and see how much I've used it since my first problems at Belleville meijer that you never addressed.

Aldis Walmart Bushs. Kroger here I come.

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User's recommendation: Go elsewhere

5 comments
Anonymous

You are not that smart are you. The system won't let the sale go through unless your ID is scammed.

It is the law. Going elsewhere won't solve a thing since they would have to do the same. They are NOT incompetent YOU IDIOT. They are just doing their job.

If anyone is INCOMPETIENT it is YOU..I am sure you had the same issue at Walmart, and if you did not it was THAT EMPLOYEE who was not doing their job. The policies are NOT STUPID. IT IS YOU THAT IS STUPID.

You WON'T be missed. I just feel sorry for the employees at Walmart Aldi's Kroger's and other places for having to deal with you.

Guest

You are not surrendering your license. They are verifying date of birth(over 18/21) and by scanning, the date of birth is validated.

That information goes nowhere. Not to outside retailers or even the licensing body in your state. By comparison, using your Mperk card, your purchasing info, name and address are sent to any third party that paid Meijer for that data.

Similarly, you went to Walmart and got it on your Medicare over the counter allotment and that purchase is on your insurance database, your prescription database and your doctor will be alerted if it flags against your medical conditions/prescriptions. You really had nothing to worry about with a license scan.

Anonymous
reply icon Replying to comment of Guest-2460750

Exactly, this STUPID IDIOT is giving more information by having her Mperk card scanned, than her license. Just some spoiled old hag behaving like a toddler.

Guest

You are wrong. Some states require the scanning of the license, It is a state law. You do not have to buy an item if you do not want to scan a license.

Guest
reply icon Replying to comment of Guest-2459863

Agree. What’s ironic is she has more info sold about her through her Mperks card than she could possibly imagine.

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Jacalyn B Htc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied with customer service

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I called customer service today to let them know that whenever I go shopping and use my MPerks it NEVER works! I am very busy and finally called today.

The guy told me that my MPerks account was deactivated! Wow! I have been shopping there alot and always tried to use my account. So now I am advised to set up a new account but am hesitant to do do so.

But I remember that I did set up a new account! Anyhow, I asked for some perks for the inconvenience of all of this but was told they could not do this! Wow!

Makes me not want to shop at Meijer anymore! My old account was under "Bob and Jackie" but Bob has since passed away in 2020 so actually wanted this taken care of.

View full review
Pros:
  • Good prices
Cons:
  • Dissatisfied with customer service

Preferred solution: Some kind of perks like a gift card for a discount towards a future shopping trip.

Anonymous
map-marker Indianapolis, Indiana

I have been on hold for 15 minutes at 3 different stores looking for 25 pound bags of water softener pellets. I've gotten them there before just didn't want to drive all over if they were out.

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I just wanted to know if they had it or not so I don't have to drive all over looking. If I hadn't gotten it th er re before I'd look elsewhere.
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User's recommendation: Try to help people rather than being so indifferent.

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